Digitally Transforming the Contents Claim Experience

For the past year, Enservio’s Straight Through Contents® has been receiving rave reviews from US insurers for its ability to effortlessly guide the policyholder from inventory capture straight through to settlement.

By empowering carriers to enable policyholder self-service and leveraging real-time business intelligence, the platform allows carriers to unlock the highest quality business outcome for their contents programs for achieving superior customer satisfaction and efficient workflow.

Straight Through Contents streamlines the contents claim process by automating low-risk claims and providing accurate settlement. Through Innovation and Artificial Intelligence, claims are expedited to meet customer expectations in an on-demand society. Policyholders simply receive a link to their unique customer portal, where they’re guided through the process of documenting and submitting a claim.

The portal can be white-labelled for the insurer with custom colors and branding as well as insurer-specific language. The policyholder is notified throughout each step of the way, ensuring transparency and keeping them informed of next steps, submittal and acknowledgements. Should the policyholder have any questions, the Enservio support team is available via live chat.

The end result?

Higher policyholder satisfaction, while reducing cycle time by 33% and loss adjusting expense by 50%.  A win for the policyholder and the insurer!

Straight Through Contents is now available in Canada. To see a live demo of this solution, please contact your Account Manager.