By Collision Repair Magazine July 15, 2024 In recent months, CARSTAR Torcam owner and general manager Sebastian Torres has implemented Solera’s AI-powered automated damage detection technology to manage capacity levels. In January, Torres’ Brantford store was about four to six weeks backlogged. By June, backlogs were down to one to[…]
As insurers are well aware, supplements are a major source of friction during the claims process—impacting cycle time, staff labour—especially reviewers, and even the payment process. Granted, although getting the estimate right the first time is the ultimate objective, supplements will always be necessary in many cases: part price changes,[…]
The power of image damage capture for insured customers Out of the ashes of 2020’s COVID-19 pandemic have come innovations that have gained serious traction. Whether ordering groceries remotely or the increased use of videoconferencing for stay-at-home workers, COVID has accelerated our collective use of mobile tools. One such innovative[…]
Introducing our newly enhanced, renamed Audatex Estimating tool – Qapter Estimating Solera has introduced an upgraded interface and new name for our popular Audatex Estimating tool – welcome to Qapter Estimating! Qapter is the same comprehensive database and accurate calculation engine users across Canada currently know and love, but now[…]
In the automotive industry, we know artificial intelligence and machine learning technologies help reduce claimant complexity, speed up the claims cycle, and deliver an overall better customer experience. They can also deliver real-time results to insurers, repairers, and consumers regarding: Accurate, consistent and faster estimations Increased triage accuracy Automation at[…]
Last week, we held our second global webinar, featuring a panel of Solera’s leadership and product experts. (If you missed it—don’t worry! You can catch the recording here.) Since our first webinar in the series, the industry has begun seeing signs of recovery, including increases in private automotive travel. Now’s[…]
In previous Data Dive articles, we’ve looked at a variety of metrics including supplementation rates, betterments and the key drivers of Gross Appraisal Values (GAV), among others. Today, we examine the relationship between primary point of impact and GAV. Primary point of impact (POI), is the area where the most[…]
Digitally Transforming the Contents Claim Experience For the past year, Enservio’s Straight Through Contents® has been receiving rave reviews from US insurers for its ability to effortlessly guide the policyholder from inventory capture straight through to settlement. By empowering carriers to enable policyholder self-service and leveraging real-time business intelligence, the platform allows[…]
At this stage in the game, no one really knows how the Covid-19 outbreak will play out. But we may be able to learn a few things from a tragedy that occurred in March 2011. Nine years ago, a 9.1 magnitude earthquake off the coast of Tōhoku, Japan caused a chain[…]
In the collision repair industry, it is difficult to attract a younger and diverse group to replace the older generation that fills the majority of our positions today. As a result, there have been renewed efforts to develop attractive and fulfilling careers for young professionals. We had the opportunity to meet an apprentice at CCIF Calgary who[…]
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