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Vehicle Replacement Service demonstrates quadruple digit growth in only five years

In 2013 we launched VRS. The purpose is all in the name: for 43R waiver of depreciation replacements, no one outclasses our team. Five years later, and this department’s volume has grown more than tenfold. To be precise: 1,287%.

VRS growth chart


This success is owed to a few factors:

  • Outstanding customer service and support – The VRS team assists customers with finding the best-priced vehicles while meeting or exceeding SLAs. A major insurer recently cited our 90% first call resolution rate as a mark of success.
  • Quality data – Our network of 2,000+ dealers allows us to quickly find large savings.
  • Consistent feature upgrades – As an example, Lien information can now be included directly within reports.

Put together, VRS averages savings of $1,300 per claim, and boasts turnaround times of under eight hours. Needless to say, we’re very excited to see what the next five years brings.


 



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