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Customer Communications
Audatex Canada / Solutions / Body Shop / Customer Communications
Provide a Better Customer Experience.

AudaWatch™ is a unique customer service and marketing tool designed for body shops. The solution provides timely, proactive communications at each repair stage, making it available to vehicle owners and insurance company partners.  Receive fewer incoming calls, improve repair cycle time and increase customer satisfaction.

With this solution, your customers will be able to “see” the progress of their vehicle repair online using your web site. Each day, digital photos are uploaded and posted to your web site along with the latest vehicle repair status. Your customers will check on their vehicle at home, at work and in the wee hours of the morning. Your shop is open 24 hours a day!

  • Easy Online Access to Repair Updates and Photos
  • Efficient Communication Channels – Text, Email, Online
  • Facebook® Integration for Easy Sharing
  • Built-In Online Customer Satisfaction Index (CSI) Tool for In-Process and Post-Repair Surveys
  • Internal Vehicle Management System

Optimize Shop Operations for Improved Productivity and Maximized Profits

AudaWatch also harnesses the power of AudaShop Manager, an innovative body shop management solution that enables collision repair facilities to easily manage all aspects of collision repair — from tracking sales and cycle times to managing employee productivity and parts efficiency. A single entry into one of the applications is now all that ís required to automatically update information on new repair jobs and the status of those repairs for both the shop and vehicle owners. With this level of integration, you can speed up communication with your customers and save more time on repair entries so you can focus on what you do best — getting customers back on the road.

With AudaShop Manager you can:

  • Reduce costs by automating parts management
  • Drive operations efficiency by tracking technician labor productivity
  • Improve cycle time with load-based scheduling of production capacity
  • Enhance communication with customers via email and web portal updates
  • Improve business decision making with instant access to real-time reports and business metrics

Audatex Canada is keeping the professionals we serve ahead of the technology curve so that they can deliver the fastest claims outcomes and best possible experience to their vehicle owner customers.

Contact Us: 1 844 AUDATEX or sales@audatex.ca