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Industry

Supplement costs and rates analysis

As insurers are well aware, supplements are a major source of friction during the claims process—impacting cycle time, staff labour—especially reviewers, and even the payment process. Granted, although getting the estimate right the first time is the ultimate objective, supplements will always be necessary in many cases: part price changes,[…]

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The Possibilities of Contactless Claim Submissions

The power of image damage capture for insured customers Out of the ashes of 2020’s COVID-19 pandemic have come innovations that have gained serious traction. Whether ordering groceries remotely or the increased use of videoconferencing for stay-at-home workers, COVID has accelerated our collective use of mobile tools. One such innovative[…]

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Audatex Estimating Re-branded to Qapter in our next release

Introducing our newly enhanced, renamed Audatex Estimating tool – Qapter Estimating Solera has introduced an upgraded interface and new name for our popular Audatex Estimating tool – welcome to Qapter Estimating! Qapter is the same comprehensive database and accurate calculation engine users across Canada currently know and love, but now[…]

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The Human-in-the-Loop Approach

In the automotive industry, we know artificial intelligence and machine learning technologies help reduce claimant complexity, speed up the claims cycle, and deliver an overall better customer experience. They can also deliver real-time results to insurers, repairers, and consumers regarding: Accurate, consistent and faster estimations Increased triage accuracy Automation at[…]

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What’s next: A Deeper Dive into Digital Transformation

Last week, we held our second global webinar, featuring a panel of Solera’s leadership and product experts. (If you missed it—don’t worry! You can catch the recording here.) Since our first webinar in the series, the industry has begun seeing signs of recovery, including increases in private automotive travel. Now’s[…]

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Data Dive: Point of Impact as a Predictor of Repair Damage

In previous Data Dive articles, we’ve looked at a variety of metrics including supplementation rates, betterments and the key drivers of Gross Appraisal Values (GAV), among others. Today, we examine the relationship between primary point of impact and GAV.  Primary point of impact (POI), is the area where the most[…]

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Enservio Straight Through Contents – Now Available in Canada

Digitally Transforming the Contents Claim Experience For the past year, Enservio’s Straight Through Contents® has been receiving rave reviews from US insurers for its ability to effortlessly guide the policyholder from inventory capture straight through to settlement. By empowering carriers to enable policyholder self-service and leveraging real-time business intelligence, the platform allows[…]

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Meet Kiara Reissner, an automotive refinishing apprentice from Vancouver, BC.

In the collision repair industry, it is difficult to attract a younger and diverse group to replace the older generation that fills the majority of our positions today.  As a result, there have been renewed efforts to develop attractive and fulfilling careers for young professionals.  We had the opportunity to meet an apprentice at CCIF Calgary who[…]

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