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Lien Search Made Easier with Autosource®

Lien Search: a Critical Part of the Total Loss Claims Process

With 37 percent of vehicles in Canada having an existing lien, conducting a lien search during a total loss claim is an ever-important task in every insurer’s workflow.


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enservio: It’s Solera’s Expansion from the Garage to the Home

And it’s in Canada….

Last year, Solera announced the acquisition of enservio, the market leader in property contents software and services for the insurance and homeowner marketplace.

enservio helps claims professionals work smarter and faster.


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Future Thinking: What Parts Trends are Impacting Estimate Costs

What’s keeping automotive industry claims professionals up at night?  One topic might be, “what parts trends will impact estimate costs?”

To answer that, our data scientists have taken a look back at the industry data and market intelligence we’ve gathered from the past year in an attempt to provide some insight on what parts trends we should be on the lookout for, and to perhaps offer a jumpstart to facing the challenges that these trends will pose. Read our key findings.


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Parts Availability and Procurement Options in Seconds: Pioneering a New Frontier for Body Shops

Parts Availability and Procurement Options in Seconds: Pioneering a New Frontier for Body Shops

For many independent body shop owners and MSOs, the automation benefits from using APU as part of the Direct Repair Program with their insurance partners has helped them to save time, automate the parts procurement process, and conform to each insurance company’s compliance guidelines. After so much success in streamlining the repair workflow and reducing cycle time, one question needed to be asked: why would APU be limited to only the repairs within a DRP?


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Parts Availability and Procurement Options in Seconds: It Wasn’t Always This Way

Automation was a little-known word in the 1990s when it came to parts sourcing and ordering. After seeing shops struggle each day with such a time-consuming manual process, the entrepreneurial minds behind APU Solutions thought it was time for change.


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Reduce Your Risk of High Indemnity and Long Cycle Times with Accurate Data

In this highly competitive market, insurers are constantly looking for ways to improve operational efficiency, and the industry’s recent attention to performance scorecards and metrics to measure key performance indicators (KPIs) is underlining the need for managers to obtain accurate data from the first notice of loss (FNOL).

 


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The Challenge of Dispatch Assignments

While most of the claims management process has innovated towards automation, many dispatch teams are still suffering from the challenges of a manual, end-of-day dispatching workflow. It is time consuming and not flexible enough to handle exceptions or priority assignments as they are raised through the claims processing system. Does this sound familiar?


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Insurers: Are you optimizing your repairs?

Insurers: Are you overpaying for your repairs?

It’s time for a paradigm shift. It’s time to do away with the average cost of repair (ACR) as the “gold standard” for managing repairer performance.  It’s time for insurers to have an accurate and not average look at their business by adopting a normalized cost of repair methodology to benchmark their repairers and save costs.


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Working in an Uncommon Culture

A Company Culture that Really Stands Apart

Having joined Audatex Canada, a part of the Solera Group this June, I’ve been busy adapting to a new culture, learning a new industry, and delivering on my 1-30 (day action plans).


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The Hidden Value in the Last Six Digits of the VIN That You’re Not Using

For decades, the vehicle identification number (VIN) has been used by insurers and collision repair shops to identify specific vehicle information as the first step to estimating damage. While a vehicle’s VIN is a string of 17 unique characters, only the first 11 have been traditionally used to help identify vehicle information. Details such as country of production, manufacturer, year, and model could all be extracted from these first 11 characters. Yet more specific information such as trim and options that are not easily identifiable but have a large impact on valuation accuracy were not provided. This post explains the advantages of 17-digit decodes for Insurers and Body Shops.


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