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An introduction to CASE vehicles

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Auto claims automation: streamlining solutions amid increasing complexity and stakeholder demand

Auto claims automation

The world is speeding up. Over the past 20 years, we’ve moved from clunky desktops and fax machines to slim smartphones and high fidelity video communication. Yet for many automotive insurers, cycle time has remained virtually unchanged.

Tackling this efficiency issue should be on the minds of any insurer’s information technology department. As the world’s collective technology continues to accelerate, stakeholder expectations will place exponentially more pressure on this problem.

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Why do supplement costs more than double for non-drives?


Of course, one expects the overall costs of appraisal to go up for non-driveable repairs. But we noticed that both supplement probability and costs also increased. Some of this must have to do with the nature of non-drives, but estimate accuracy is also a major factor in supplement outcomes.

Thus the question: is double normal? Or is there an opportunity to dig deeper and find ways to avoid these costs? We think so. The following Data Dive is part of an ongoing series of eye-opening facts derived from using the vast database analysis tools available with Audatex Insight.

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Qapter XL for heavy truck estimating – the most efficient way to write Class 4+ sheets


With the industry’s most advanced damage capturing, parts representation, and modern design, QapterXL creates highly accurate estimates for heavy trucks and commercial vehicles from anywhere, on any device.

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Fluttrbox: On-demand property inspections

fluttr-hero We recently acquired Montreal-based Fluttrbox, an emerging provider of on-demand aerial property inspections. The innovative software platform created by Fluttrbox, in conjunction with drone and other aerial technology, delivers granular property detail to insurers, reducing both time and cost in underwriting and claims processes.

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Names in the news: Albert Blais

albert blais

Albert Blais heads up our Technical Support team, which achieved a First Contact Resolution (FCR) of 94% in 2017. In other words, almost all customer support issues were solved on the first call. Considering that many of us loathe having to have multiple conversations with any kind of customer service rep (be it your estimating software or your cell phone), we feel this stat is something to be celebrated!

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Who will fix cars in 2025?


Your mechanic, no?

Well, maybe not.

It’s 2018, and while 2025 may sound like a futuristic number, seven years is not all that far way. Seven years ago, Prince George was born, The Toronto Star broke the Rob Ford fiasco(s), and there was a blackout at the Super Bowl. Those things don’t feel that far in the past—and 2025 will be upon us before you know it.

It’s coming fast, and there’s a huge problem facing the Canadian auto aftermarket, attacking on two fronts: rapidly advancing vehicle technology and a shortage of skilled tradespeople.

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AudaVision 2017 takeaways

This year saw the pilot revival of Solera Canada’s event series: AudaVision. These half-day forums deliver high-level insight into industry trends, through the unique lens of Solera’s technical platforms and solutions. We visited Winnipeg, Toronto and Quebec, and have our eyes on other locations for next year.

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Supplement costs and rates analysis

We asked the question: “Is the supplement rate changing and are supplement costs improving?” Using Audatex Insight as well as recently published industry data, we analyzed supplement rates over the past few years and found modest, but positive changes in our own rates and across the wider Canadian estimating market.

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New Canadian releases: Enservio ContentsExpress and GoTime Inspection (coming soon)

On the property side, Audatex has recently released Enservio ContentsExpress, which has a self-service module that allows insureds to document their household items online and submit their claim.

And coming soon to Canada: GoTime Inspection (GTI)—a mobile app that makes it easier for appraisers and shops alike to capture images and provide remarks on a damaged vehicle.

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